the order As soon as your order is received, it is entered into our customer service order entry system which assigns an order number to you and generates two important pieces of paperwork.

You receive a file copy that includes the reference information that you provided when you placed the order, plus the full purchase price of the item (core charge). This is not an invoice and has not been billed to your Specmo receivables account. It is the amount, however, that will be charged to you if we do not receive a used/defective core or the same unit (if unused) within 30 days of the order date.

This policy is part of AC Delco's pre-exchange program and ensures that units are returned promptly so they will be available for other dealers when needed. This can be especially critical when there is a serious shortage of a particular cluster or radio and multiple dealers are on a waiting list for it.

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