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PreExchange Instructions |
| How
To Place A Pre-Exchange Order |
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| Only available to customers with a GM Dealer Code | |||
| If you do not have an account with Specmo, please click here. | |||
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| Prior to placing your order you should have the following information close at hand. | ||||
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| 1. Your
Specmo Account Number (your primary Dealer Code if you're a new customer) 2. AC Delco Product Number (preferably taken directly off the product) 3. Year, Make & Model of the vehicle 4. Your Repair Order Number 5. Repair Order Date 6. Your Purchase Order Number (required for all orders) 7. Delivery Date of Vehicle (if warranty) |
8. Vehicle
Mileage If the product is an instrument cluster for a C/K Truck and you would like Specmo to calibrate it, we will also need: Tire Size Axle Ratio Tire Type (Mud/Snow, Highway, etc.) 9. Now submit your order to us by any of the following methods: National Toll Free Hotline for all phone orders. Ask for Cluster or Radio Orders. Call (800) 545-7910 FAXanORDER for easy FAXing of any Cluster or Radio order. Call (800) 682-3799 On-Line Orderiing by filling out our on-line order form and submitting to us through this web site. |
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| Our
Pre-Exchange Paperwork As soon as your order is received, it is entered into our computer system which assigns a number to it and generates two important pieces of paperwork. |
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| The
Order This page is simply a record of the order. It is your file copy and it includes the reference information that you provided when you placed the order, plus the full purchase price of the item (core charge). This is not an invoice and has not been billed to your Specmo receivables account. It is the amount, however, that will be charged to you if we do not receive a used/defective core or the same unit (if unused) within 60 days of the order date. This policy is part of AC Delco's pre-exchange program and ensures that units are returned promptly so they will be available for other dealers when needed. This can be especially critical when there is a serious shortage of a particular cluster or radio and multiple dealers are on a waiting list for it. The Core Return Authorization This page contains the same information as the "Order" page. Because it identifies the transaction, it is extremely important that it accompanies any unit sent to Specmo that is a "Core" for a previously ordered unit. This information enables us to make the necessary credits and charges to your account. It also has a list of statements which, when checked off by you, advises us as to the disposition of the core. A core coming back to us without this crucial paperwork might be mistaken for a repair & return item, which could cause considerable confusion, inconvenience and additional costs for you and/or Specmo. The Core Credit Upon receipt of your core, a "Core Credit" will be mailed to you in the form of a folded postcard. It should be retained in your files as proof of our receipt of the core. If we received a valid warranty claim with the core, the processed green copy will be attached and the entire transaction is complete. If the warranty claim was invalid for some reason, the white (top) copy of the claim will be attached with the items that rendered it invalid so marked. In the latter case, or if no claim was received, a Specmo billing invoice will be attached. The invoice number will be the same as the original order number but followed by a letter. Invoice numbers followed by the letter R will indicate that we have assumed that this is a non-warranty transaction and the amount shown is for the repair of your core. Invoice numbers followed by an I indicate that the warranty claim that was submitted was found to be invalid. Invoice numbers followed by an S indicate that the core was returned as: (1.) A "defective" unit but after stringent testing by our quality control department it was determined to be "NTF" (no trouble found). (2.) An "unused" unit. The invoice amount will be our fees for retesting and restocking the unit plus applicable shipping charges. |
More
On Invalid Warranty Claims
Warranty claims may be invalid simply because the vehicle involved is out of warranty by time, miles or both. Others, however, may be rejected because they contain incorrect information (such as the VIN) or they may just be incomplete, for example, no signature. If you find one of these scenarios to be the case, and the vehicle in question is indeed under warranty, you should submit a new and correct warranty claim immediately for full credit. Be sure to make reference to the Specmo invoice on which you were billed and credit will be promptly applied to your account. Repair & Return Transactions (Available to all customers) For Non-GM customers or when products are unavailable for pre-exchange, you may ship units to us for repair and return. We make every effort to have such units turned around and shipped back to you within 24 hours. Only parts shortages (usually national backorders) will prevent turnaround in this time-frame. For the best possible service with the fewest problems you should: * Carefully package each unit in a separate sturdy box. Use plenty of packing material (soft foam or bubble wrap type if possible) since most of the products we handle are fragile and will break unless they are generously cushioned against the rigors of shipping. * Include a properly completed, signed and dated ACD 1078 Warranty Claim to cover repair and shipping costs if you are a GM facility and the repair is covered by factory warranty. Non-warranty items should be accompanied by a purchase order. Provide us with your complete shipping and mailing addresses, your phone number, and the name of a contact person in the event we need to call you about your repair. It is very helpful and can expedite repairs if you note the specific problem with the unit. Also note any advance estimate or special return shipping instructions. Ship your R&R unit to: Specmo
Enterprises, Inc. If
you have any questions, please call our |
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Copyright
© 2004 Specmo Enterprises, All Rights Reserved